At Naaku Go, we strive to ensure our customers are satisfied. This policy outlines the conditions under which refunds may be processed.

1. Eligibility for a Refund: You may be eligible for a refund in the following cases:

• You received a wrong or damaged item.

• The item you received was missing from your order.

2. How to Request a Refund: To request a refund, please contact our customer support team through the "Live Chat" or "Help & Support" section in the app within [24 hours] of receiving your order. Please provide your order ID and photographic evidence of the issue (if applicable).

3. Refund Process: Once your refund request is approved, the amount will be credited back to your original payment method or Naaku Go wallet within [1-2 business days].

4. Non-Refundable Items: Certain items may not be eligible for a refund, such as perishable goods that have been delivered in good condition.

5. Contact Us: If you have any questions about our Refund Policy, please contact us at: [naakugo1997@gmail.com]